Online Shopping—in the Store
Tuesday, September 30th, 2008[Source: The Retail Site - Retail Business News, Ideas, and Tips Blog
]SEPTEMBER 30, 2008
Using e-commerce to expand physical store offerings
“But the price listed on your Website was lower!â€Statements like this may not be heard in retail stores for much longer. Some stores have maintained Web-exclusive pricing or acted as if consumers never researched on the Internet before making a trip to pick up their products.
Yet nearly six out of 10 consumers in the US now use the Internet as their first choice for researching items purchased in a store, according to Nielsen Online, and smart retailers are bringing the e-commerce element to brick-and-mortar.
Some retailers are providing in-store kiosks and wireless devices to let shoppers access a store’s Website for product information or to place an online order, according to AMR Research.
Read the entire article at emarketer.com
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